How can we help you?

Browse our most frequently asked questions below. For personalized assistance, our optical team is always ready to help.

+ - Do I need an appointment for an eye examination?

Appointments are recommended to ensure that one of our eye-care professionals is available for you. Walk-in visits may also be accepted depending on availability.

+ - How long does an eye examination take?

A standard eye examination usually takes between 30 and 45 minutes. Additional tests may require more time depending on your visual needs.

+ - How often should I have my eyes examined?

Most adults should have a comprehensive eye examination every one to two years. Children, contact-lens wearers, and people with existing eye conditions may require more frequent visits.

+ - What should I bring to my appointment?

Please bring your current glasses or contact lenses, any previous prescription information, and a list of medications or relevant medical conditions.

+ - Can I use an existing prescription to order glasses?

Yes, provided that the prescription is still valid and includes the necessary measurements. Our team can review it before processing your order.

+ - How do I choose the right frame size?

Our team will help you select frames based on your face shape, measurements, prescription, comfort, and personal style.

+ - What types of lenses do you offer?

We offer a wide selection of lenses, including single-vision, progressive, blue-light-filtering, photochromic, polarized, anti-reflective, and high-index lenses.

+ - Can you replace the lenses in my existing frame?

In many cases, yes. We first inspect the frame to confirm that it is in suitable condition before fitting new lenses.

+ - Do I need a separate prescription for contact lenses?

Yes. Contact lenses require specific measurements and fitting that are different from an eyeglass prescription.

+ - Can I purchase contact lenses without a fitting?

A professional fitting is strongly recommended to ensure the lenses are suitable, comfortable, and safe for your eyes. 

+ - How long does it take to prepare prescription glasses?

Preparation time depends on the prescription, lens type, coatings, and frame. Our team will provide an estimated completion date when your order is confirmed.

+ - Do you offer frame adjustments?

Yes. We provide professional frame fitting and adjustments to improve comfort and alignment.

+ - Can you repair damaged glasses?

We can assist with many common repairs, including screws, nose pads, alignment, and minor frame issues. Some repairs depend on the condition and material of the frame.

+ - What is your return or exchange policy?

Return and exchange eligibility depends on the product and its condition. Customized prescription lenses may be subject to different conditions. Please contact our team for details regarding your order.

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Our team is here to provide personalized advice and help you find the right solution for your vision.

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