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Who we are
Suggested text: Our website address is: https://2020-vision.com.
This Privacy & Security Policy explains what information we collect, how we use it, when it may be shared, and the measures we take to protect it.
Last updated: 14 July 2026
1. Information We Collect
We may collect information when you visit our website, make a purchase, contact our team, subscribe to our newsletter, or interact with us through social media.
This may include:
Full name
Email address
Telephone number
Billing and delivery address
Order and purchase history
Product and brand preferences
Account login information
Customer-service enquiries
Reviews and feedback
Marketing preferences
Device, browser, IP address, and website-usage information
Payment confirmation and transaction details
Payment-card details are normally processed securely by our payment provider and are not stored directly on our website.
2. How We Use Your Information
We may use your information to:
Process and confirm your orders
Arrange deliveries, returns, and exchanges
Respond to enquiries and customer-service requests
Manage warranties and product-related support
Create and manage customer accounts
Send order and delivery updates
Recommend sunglasses, eyewear, or related products
Improve our website and shopping experience
Prevent fraud and protect our website
Send promotional communications when you have agreed to receive them
Comply with legal, tax, accounting, and regulatory obligations
We only use personal information for legitimate business purposes and in accordance with applicable data-protection laws.
3. Legal Basis for Processing
Depending on your interaction with us, we may process your information because:
It is necessary to complete your purchase or provide a requested service.
You have provided your consent.
We must comply with a legal obligation.
We have a legitimate interest in improving our services, preventing fraud, securing our website, or communicating with customers.
Businesses serving customers in Spain or the European Economic Area must follow the GDPR requirements governing the lawful and transparent processing of personal information.
4. Online Payments
Payments may be processed through secure third-party payment providers.
Depending on the payment methods available on our website, these providers may include:
Credit or debit card processors
Banks and financial institutions
Digital-wallet providers
Buy-now-pay-later services
We do not receive or store your complete payment-card number unless explicitly stated and technically required by the payment service being used.
You should replace this section with the names of your actual payment providers before publishing.
5. How We Protect Your Information
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
SSL/HTTPS encryption
Secure hosting
Password-protected administrative accounts
Restricted access to customer information
Website firewall and malware protection
Security monitoring
Software and plugin updates
Secure backups
Fraud-prevention controls
Staff confidentiality requirements
Although we take appropriate precautions, no website, online payment, or electronic transmission can be guaranteed to be completely secure.
6. Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning correctly
Remember shopping-cart contents
Save language or display preferences
Understand how visitors use the website
Measure advertising performance
Personalise content and product recommendations
Support social-media and marketing features
Essential cookies may be required for the website to function. Analytics, advertising, and other optional cookies should only be activated according to the visitor’s cookie choices. Spanish data-protection guidance requires businesses to provide clear information and appropriate controls for non-essential cookies.
Visitors can manage their preferences through the Cookie Settings option on our website.
A separate Cookie Policy should identify the actual cookies and services installed on your website.
7. Marketing Communications
With your permission, we may send:
New-arrival announcements
Seasonal sunglasses collections
Exclusive offers
Promotional campaigns
Brand launches
Store news
Style guides and eyewear inspiration
You can unsubscribe at any time by selecting the unsubscribe link included in our emails or by contacting us at [Email Address].
Unsubscribing from marketing will not stop essential communications relating to an active order, delivery, return, payment, or customer-service request.
8. When We Share Information
We may share necessary information with trusted providers that help us operate our business, including:
Payment processors
Delivery and courier companies
Website-hosting providers
IT and cybersecurity providers
Email-marketing platforms
Analytics services
Customer-support platforms
Accountants, insurers, lawyers, and professional advisers
Government authorities when legally required
These parties should only use the information necessary to perform their authorised services.
We do not sell your personal information.
Keep this sentence only when it accurately reflects your business practices.
9. Social Media and External Links
Our website may contain links to Instagram, Facebook, TikTok, WhatsApp, Google Maps, or other external platforms.
When you visit or interact with those services, their own privacy policies and terms will apply. We are not responsible for the privacy practices or content of independent third-party websites.
10. International Data Transfers
Some website, marketing, payment, or analytics providers may process information outside your country or outside the European Economic Area.
Where required, appropriate legal and contractual safeguards should be used to protect personal information during international transfers.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
Complete orders and deliveries
Manage returns and warranties
Provide customer support
Maintain accounting and tax records
Resolve disputes
Prevent fraud
Meet legal obligations
When information is no longer required, it may be securely deleted, anonymised, or restricted.
12. Your Privacy Rights
Depending on the applicable law, you may have the right to:
Access the personal information held about you
Correct inaccurate or incomplete information
Request deletion of your information
Restrict certain uses of your information
Object to certain processing
Withdraw your consent
Request data portability
Object to direct marketing
Challenge certain automated decisions
These rights are recognised under the GDPR, although some rights may be limited when a business has a legal or contractual reason to retain information.
To submit a request, contact:
Email: [Privacy Email Address]
Subject: Privacy Request
We may ask for reasonable information to verify your identity before processing the request.
13. Children’s Privacy
Our website is not designed to knowingly collect personal information directly from children without the involvement of a parent or legal guardian.
Where a purchase is made for a minor, the order and related information should be submitted by an adult.
14. Changes to This Policy
We may update this Privacy & Security Policy when our website, services, technologies, or legal obligations change.
The latest version will be published on this page with an updated revision date.
